We’d Love to
Hear From You
Whether you have a question about an order, a product, or just want to share how you’re enjoying your Aera or Sōan — our team is here and listening.
Contact Information
Email
info@thelifeshelter.com
Phone
+120623478236
Address
San Francisco, CA 94107
Response Time
We aim to respond within 24 hours on business days.
Need faster help?
Check our FAQ or track your order instantly.
+1 (800) 555-1234
Send a Message
Fill out the form below and we’ll get back to you as soon as possible.
Common Questions
Frequently Asked
How long does shipping take?
We process most orders within 1–2 business days. Delivery times vary by destination, but most customers receive their orders within 5–10 business days. Once your order ships, you’ll receive a tracking number to follow its journey.
What is your return policy?
We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact our support team within 30 days of delivery, and we’ll help you with the return or exchange process.
Are your matcha sets authentic?
Yes. Our collection is carefully curated to reflect the craftsmanship and elegance of traditional Japanese tea culture. We work with trusted suppliers to ensure every matcha accessory meets our standards for quality, functionality, and design.
Is the bidet TSA-friendly?
Yes. The portable bidet is designed with travel in mind. Its compact size makes it easy to pack in your luggage or carry-on. For air travel, we recommend emptying the water reservoir before passing through airport security and following your airline’s carry-on guidelines.
We process most orders within 1–2 business days. Delivery times vary by destination, but most customers receive their orders within 5–10 business days. Once your order ships, you’ll receive a tracking number to follow its journey.
We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact our support team within 30 days of delivery, and we’ll help you with the return or exchange process.
Yes. Our collection is carefully curated to reflect the craftsmanship and elegance of traditional Japanese tea culture. We work with trusted suppliers to ensure every matcha accessory meets our standards for quality, functionality, and design.
Yes. The portable bidet is designed with travel in mind. Its compact size makes it easy to pack in your luggage or carry-on. For air travel, we recommend emptying the water reservoir before passing through airport security and following your airline’s carry-on guidelines.